Our manufacturer is based in Highlands North Johannesburg South Africa.
This is where all orders will be created and dispatched from. We have the ability to deliver our products world wide due to our partnership with some of the worlds leading courier services.
All orders are processed within 5-7 working days. Orders are not shipped on public holidays or weekends. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for transit delivery.
If there will be a significant delay in shipment of your order we will contact you via telephone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed upon checkout.
If you require products to be delivered by a specific date please e-mail candice@crluxurymodelhands.co.za to verify your product availability.
Some products that can be order online may not be in stock. CR Luxury model hands does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
Shipment confirmation & Order tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Damages
In the event that your order arrives damaged in any way, please email us as soon as possible at CR Luxury model hands with your order number and a photo of the item’s condition. Please save all packaging materials and damaged goods. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Solely customer is responsible for the accuracy of the delivery address.
Shall a customer miss the delivery or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Seller, the contract is to considered rescinded, and the Seller will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.
Shipping Disclaimer
After your order has been placed, processed and payment approved, your product will ship via the courier guy unless otherwise specified. Once the package leaves our warehouse it becomes a property of the shipping company. Shipping is a service you purchase from the courier guy along with your order from us, so any shipping issues must be handled by the courier guy. We do not assume any responsibility for postal delays. We are not responsible for any shipping issues. We are not able to control, manage or change how packages are handled by the carrier after pickup from our facility, during transit, as well as delivery. In the event you are unable to locate your delivery please contact the carrier as they are best able to help.
Please do not reach out to us on social media for shipping issues, email is best.
Can I change or cancel my order?
Changing/cancelling order is difficult because the production commenced on the day of order acceptance, however, we can accept changes or cancellation within 2 hours of order confirmation at free of charge.
Cancellation after 2 hours of order confirmation will be subject to a 10% cancellation charge of the items cancelled.
Cancellation after 24 hours of order confirmation will be subject to a 20% cancellation charge of the items cancelled.
Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.
How do I submit a request to cancel my order?
Please email your cancellation request with your order number to us at candice@crluxurymodelhands.co.za
Pre-Order Policy
Please kindly note, Pre-orders cannot be cancelled/refunded once placed.
The benefit of purchasing Pre-order items is that you will secure your product without risking the item becoming sold out shortly after we list it online.
You will proceed through the check out as usual & make full payment when making a Pre-order.
Your order will only be shipped upon arrival of the ordered Pre-Order item/s, usually as per the date suggested on the product page at time of order placement.
If you purchase an item that is on preorder along with an in stock item, they will be shipped together once the preorder item is available.
For any questions left unanswered from these terms, please contact us at candice@crluxururymodelhands.co.za